Legal

Privacy Policy

Effective October 7, 2026

Updated October 7, 2026. We added Color Up accounts and checkout for the training apps on the web. The new sections are “Buying a training app on the web” and “Your Color Up account,” and they apply once web purchases open. Nothing changes for information you’ve already sent us.

Color Up is a website run by SoraShouri LLC (“we,” “us,” “our”). We sell casino dealer training apps and the Dealer Coordinator Program, software for table-games dealer rotations. This policy explains what this website collects, how we use it, and who else handles it. It covers this website, its inquiry form, checkout for the Dealer Coordinator Program and the training apps, and Color Up accounts (accounts.color-up.info). Sales go through the Stripe account of CounterSoftware Training LLC, and this policy also covers how it handles what you give at checkout.

Training app privacy policies

This page covers the Color Up website, checkout and Color Up accounts. For device-only training progress, app hosting and fonts, retention and deletion, read the policy for your trainer:

What you send us

We ask for personal information in four places: the inquiry form on our Dealer Coordinator Program page, checkout when you subscribe to the Dealer Coordinator Program, checkout when you buy a training app on the web, and your Color Up account.

The inquiry form

The form asks for these, which you then email to us:

Your name (required)
Your email address (required)
Your property, such as a casino or card room (optional)
A topic: General question, Book a demo, Pricing and billing, Design changes, or Excel import
Your message (required)

The form doesn’t send anything by itself. When you press Send, it opens your own email app with a new email to us at SoraShouri@Countersoftware.net, with your answers written out in it. Nothing reaches us unless you send that email. When you do, it comes from your own email account, so we also receive your email address and anything your email provider adds to it, such as the name on your account.

Please don’t put other people’s personal information, such as dealer names or rosters, or anything sensitive in the form. If you want us to import dealer data, ask us first and we’ll arrange a better way to send it.

Checkout for the Dealer Coordinator Program

The Subscribe buttons take you to a checkout page on Stripe’s website (buy.stripe.com). The subscription is sold through Link, Stripe’s checkout service, which acts as the merchant of record. At checkout you give:

Your email address
Which casino you work for, whether you need design changes, an Excel import or something else, and any details you add
Your payment details, such as your card
Your name and billing address, as far as your payment method and sales tax need them
A tax ID, if you choose to add one

Stripe handles your payment details, and we never see your full card number. From Stripe we receive your email address, your answers to the checkout questions, your billing details, what you bought, and the status of your payments and subscription.

Buying a training app on the web

CenterAction and the Roulette Payout Trainer can be bought on the web. Their Buy buttons take you to a checkout page on Stripe’s website. At checkout you give your email address and your payment details, plus your name and billing address as far as your payment method and sales tax need them, and a tax ID if you choose to add one. The app is sold through Link, Stripe’s checkout service, as the merchant of record. Stripe handles your payment details, and we never see your full card number. From Stripe we receive your email address, what you bought, and the status of your payment, including any refund or dispute.

After you pay, we email a link to the address you paid with so you can set up your Color Up account and add the app to it.

If you buy an app through Google Play instead, Google handles that purchase under its own policies, and we don’t receive your payment details. See your trainer’s privacy policy above.

Your Color Up account

You get a Color Up account when you buy a training app on the web. It lets you sign in once and open the apps you own. Your account holds:

The username and password you choose
A recovery email address, which you can add or change on your account page, for username and password-reset emails
The email address you paid with, kept with your purchase so we can send your setup link
Which apps you own, and the purchases they came from

Your practice progress isn’t stored in your account. The trainers keep it on your device, as their privacy policies explain.

When you sign in, accounts.color-up.info keeps you signed in with a cookie. When you open a trainer, it sends you to accounts.color-up.info to sign in and back, and then keeps a sign-in cookie of its own on the trainer’s site. Each time you open the app, the trainer’s server asks ours whether your account owns it. These cookies only keep you signed in. They aren’t used for advertising or to follow you to other websites.

What your browser sends automatically

When you visit, your browser contacts our host, Railway, and Google Fonts. These requests include your IP address and details about your browser, such as its type and operating system (the user agent). Our host records the page you asked for and when you asked for it, and its server can also log other details your browser sends, such as the page that linked you here. If you go to checkout, your browser also connects to Stripe. If you sign in to a Color Up account, your browser also connects to accounts.color-up.info, which Railway hosts too. The services are described below.

What we don’t collect

No payment details on our pages. Our pages don’t ask for payment details. Checkout happens on Stripe’s pages.
No cookies or browser storage on this website. The code on color-up.info doesn’t use cookies, local storage, session storage or IndexedDB. Like any website, your browser may keep a cached copy of our pages, images and fonts. The only cookies we use are the sign-in cookies on accounts.color-up.info and the trainers, described above.
No analytics, ads or tracking. The site has no analytics, advertising, tracking pixels, third-party scripts, or embedded videos, maps or frames. The only script is our own. The only outside resources are Google Fonts’ stylesheet and font files.

The payout drill on the homepage runs in your browser. With JavaScript on, your drill answers stay in your browser and aren’t sent anywhere.

Before we add analytics, advertising or other cookies, or change how checkout or accounts work, we will update this policy.

How we use your information

We use the inquiry emails you send us to read and answer them: for example, to reply to a question, set up a demo, or talk about pricing. We reply to the address your email came from. We look at our host’s request logs only to run the site, keep it secure and fix problems.

We use what you give at checkout to set up and run your subscription, email you about it, answer billing questions, handle refunds and cancellations, and keep tax and accounting records.

We use your Color Up account to sign you in, show and open the apps you own, take an app back off your account if its payment is refunded or reversed, and send the emails you ask for: the account setup link, your username, and password reset links.

We do not sell your personal information.

Who else handles your information

We are responsible for the inquiry emails we receive, our subscription and purchase records, and Color Up accounts. These services handle information for us, and each also has its own privacy policy:

Stripe and Link, our checkout

Checkout runs on Stripe’s pages. The Dealer Coordinator Program and the training apps are sold through Link, Stripe’s checkout service, as the merchant of record. Stripe receives what you enter at checkout, along with your IP address and details about your device and browser. It processes your payments, works out and collects sales tax, and sends your receipts and invoices. Through Link, it also answers payment questions and lets you change your card or cancel, and it can issue refunds and handles card disputes.

Stripe’s privacy policy says it processes this information under its agreement with CounterSoftware Training LLC, and also uses some of it for its own purposes, such as preventing fraud, keeping its services secure and meeting legal requirements. If you save your payment details with Link, Link keeps them under Link’s own terms. Stripe’s checkout pages use cookies, which Stripe says help secure payments and prevent fraud. Stripe’s privacy policy, which also covers Link: stripe.com/privacy. Its cookie policy: stripe.com/legal/cookies-policy.

ntfy, our sale alerts

When a checkout is completed, Stripe sends its details to ntfy (ntfy.sh), a notification service, which turns them into a short alert on our phone. For a Dealer Coordinator Program subscription, the alert shows the casino, the plan and number of properties, the changes you asked for, and your email address. For a training app, it shows which app and the amount. ntfy receives everything Stripe sends about the checkout, including your name and billing address, but the alert keeps only those items. ntfy says it doesn’t log message content and keeps messages on its servers for 12 hours, and that alerts to phones can pass through Google’s and Apple’s push notification services. ntfy’s privacy policy: docs.ntfy.sh/privacy.

Google, our email provider

Our inbox is on Google Workspace, Google’s business email service, so Google stores the inquiry emails you send us as our email provider. The emails your Color Up account sends you (the setup link, your username and password reset links) also go out through Google Workspace. Your own email provider also handles the email you send, under its own policy. Google’s privacy notice for Workspace: cloud.google.com/terms/cloud-privacy-notice.

Google Fonts

Our pages use fonts from Google Fonts. When your browser loads a page, it connects to Google’s font servers (fonts.googleapis.com and fonts.gstatic.com) and requests the font stylesheet and any font files it doesn’t already have cached. Google’s Fonts FAQ says these requests give Google your IP address, the address of the file requested, and standard browser headers, including your user agent and the referring page.

Google says Google Fonts doesn’t set or log cookies, uses the IP address to answer the request and for security, and doesn’t use Google Fonts data to build profiles or for targeted advertising. It doesn’t say how long it keeps this data: fonts.google.com/faq.

Railway, our host

This site, accounts.color-up.info and its database are hosted by Railway. Every request for a page, image or file passes through Railway’s network. Railway’s documentation says its request logs include your IP address, your user agent, the page requested, the time and the result of the request. Our server’s logs can also include the full web address requested and other standard information your browser sends, such as the page that linked you here and your language settings. Railway keeps these logs available to us for 30 days on our current plan.

For our visitors’ data, Railway acts as our service provider. Its data processing addendum says Railway also uses some service data, such as activity logs and data that identifies where a request came from, for its own purposes, including security and preventing abuse: railway.com/legal/dpa and railway.com/legal/privacy.

When the law requires it, or if the business changes hands

We may also share information when the law requires it (for example, a subpoena or court order), to protect our legal rights, or with a buyer or successor if Color Up is sold.

How long we keep it

Inquiry emails in our inbox: as long as we need them to answer you and to keep normal business records, and then we delete them. Your copy stays in your own sent mail, under your control.
Subscription and purchase records: as long as you subscribe or own the app, and after that as long as we need them for tax, accounting and legal records. Stripe keeps its own records under its own policies.
Color Up accounts: as long as your account exists. If you ask us to delete it, we delete your username, password and recovery email, but we keep the purchase records we need for tax, accounting and legal reasons.
Sale alerts: ntfy keeps them on its servers for 12 hours, and they stay on our phone until we delete them.
Railway logs: available to us for 30 days on our current plan. Railway may keep some data longer under its own policies.
Google Fonts: Google doesn’t state a period.

Your choices and requests

You don’t have to use the inquiry form, subscribe or buy an app to use this site. Those, and a Color Up account, are the only places that ask for personal information. You can change your recovery email on your account page at accounts.color-up.info.

To ask what information we have from you, or to ask us to correct or delete it, email us at SoraShouri@Countersoftware.net from the address you used before. We’ll answer access, correction and deletion requests only at the email address on the original inquiry, subscription or account. To delete your Color Up account, email us from its recovery email. Deleting it removes the apps from it. We can act on the copies we control, such as the emails in our inbox, Color Up accounts and our subscription and purchase records, though we may need to keep some subscription records for tax and legal reasons. Google, Railway, Stripe, ntfy and your own email provider keep their own records under their own policies.

Security

Our pages are sent over encrypted HTTPS connections. Checkout runs on Stripe’s pages, also over HTTPS, and your payment details go to Stripe, not to us. Signing in to Color Up accounts is over HTTPS too, and the trainers’ sign-in cookies can’t be read by a page’s scripts. Email you send us travels through your email provider and ours. No way of sending or storing information is completely secure.

Children

Color Up is made for casino dealers and the people who run table games. It isn’t directed to children under 13, and we don’t knowingly collect personal information from children under 13. If you believe a child under 13 has emailed us, tell us at SoraShouri@Countersoftware.net so we can delete it from our records.

Do Not Track and tracking by others

We don’t collect information about your activity across other websites. This website uses no cookies or similar tools to recognize you from visit to visit; the only cookies we use keep you signed in to your Color Up account and the trainers. The site works the same way whether or not your browser sends Do Not Track or a similar signal such as Global Privacy Control.

Other parties may be able to collect information about your activity across websites. Google (for fonts), Railway (our host) and Stripe (if you go to checkout) receive requests from many websites. Google says it doesn’t use Google Fonts data to build profiles or for targeted advertising, Railway handles its logs under its own policies, and Stripe’s checkout is covered by Stripe’s policies. We don’t control what these parties collect.

Changes to this policy

If we change this policy, we will post the new version on this page and update the effective date. If we make a material change, we will post a notice on our homepage, on our Dealer Coordinator Program page near the inquiry form, and at the top of this page before the change takes effect. We won’t use information we already have in a materially different way without asking you first.

Contact us

For privacy questions or requests, email us at SoraShouri@Countersoftware.net.